Agency vs creator platformmedia buyer software
GoHighLevel vs Kajabi
By Dana Rourke, Lead Reviewer. Reviewed by Campaign Buyer Editorial. Updated 28 September 2026.
Quick answer
Pick GoHighLevel if you run an agency or a marketing operation and want a CRM at the center with funnels, email, SMS and voice, per-client sub-accounts and the option to white-label the platform and rebill it to clients, all from $97 a month; pick Kajabi if your product is your own knowledge and you want courses, a community, email, pages and checkout under one login, with the strongest delivery in the category and no cut of your sales.
Side by side
| GoHighLevel | Kajabi | |
|---|---|---|
| What it is | Agency operating system | Creator business platform |
| Best for | Agencies, client marketing | Coaches, course creators |
| Core strength | CRM, pipelines, SMS, voice | Course and community delivery |
| Courses, memberships | Included, basic | Deep: cohorts, community, app |
| CRM | Full CRM, pipelines | Basic CRM |
| Messaging | Email, SMS and voice | Email only |
| Manage clients | Per-client sub-accounts | Not its job |
| White-label resale | Yes, on $497 tier | No |
| Usage fees | Phone, SMS, email, AI | None, flat rate |
| Cut of sales | None (usage fees apply) | None |
| Track record | Since 2018, large | Since 2010, large |
| Entry price | $97/mo | $179/mo |
If you have narrowed the whole market to GoHighLevel and Kajabi, you have already agreed on the shape of the tool. You want one account that builds the pages, takes the payment and follows up with the buyer, instead of a page builder wired to a separate CRM and a separate email tool. Both do that. The reason to keep reading is that they were built for two different people, and the wrong pick either charges you for a whole client-management layer you never open or leaves out the delivery your business runs on.
HighLevel, still widely called GoHighLevel, is a marketing operating system for an agency: a CRM at the center, with funnels, email, SMS, voice and per-client sub-accounts around it, and the option to rebrand and resell the whole thing. Kajabi is a creator business platform for someone whose product is their own knowledge, and who cares as much about how a course, membership or community is delivered as about the sale itself. That is the whole decision, and everything below follows from it.
The one question that decides it
Are you running a marketing operation, or delivering a knowledge product?
If the money turns on managing clients or contacts, on pipelines, follow-up by email and text, booking calls and automating the busywork around the sale, that is HighLevel's home ground. If the money turns on what happens after the buy, on a course people finish, a membership they renew and a community they keep opening, that is Kajabi's. Both can technically reach into the other's territory. Neither does it as well as the job it was built for, and paying for the wrong strength is the most common regret with either.
The case for GoHighLevel
HighLevel replaces a stack a small agency usually rents piecemeal: a CRM, a scheduler, a funnel and website builder, email and SMS, pipelines and automations. Long-time users say the value shows up when it retires three to six other subscriptions, even though no single feature is the sharpest in its category. Contacts and users are unlimited at every tier, so the bill does not climb with your client count, and the $497 Agency Pro tier turns on white-label resale: rebrand the platform as your own software, create client accounts and rebill phone, SMS and email usage with your markup. No single-purpose creator tool offers that, and it opens at $97 a month with a 14-day trial.
Email deliverability on the shared sending pool is fragile: users report open rates falling and mail landing in spam even with SPF, DKIM and DMARC set correctly, and serious senders move to a dedicated SMTP. The learning curve is steep, with workflows, triggers, snapshots and A2P SMS registration to set up. And the sticker is not the whole bill, because phone numbers, SMS, email and premium AI are metered on top of the subscription, so the monthly cost is variable and grows with sending. Its courses and communities are included, but they are a module among many rather than the main event.
The case for Kajabi
Kajabi comes at the buyer from the delivery end. Since 2010 it has grown into one of the most complete homes for a knowledge business, and long-time users consistently praise having everything under one login: courses with cohorts and drip content, communities, memberships, podcasts, email, landing pages, a checkout with subscriptions, order bumps and upsells, and a branded mobile app on the top plan. If your product is a course people should actually finish, or a membership they should renew, Kajabi's delivery is the strongest in this pair, and it takes no revenue share on any plan.
Its weak spot is cost, and it got worse in 2026. A January restructure raised plan prices, cut the entry Basic plan's contact limit to 2,500, and ended grandfathered rates for long-time customers, which drew a visible backlash on review sites. The entry price is now $179 a month, about $143 billed annually, with no free plan and a 30-day money-back window rather than a trial, so Kajabi only pays off once you are genuinely selling. Affiliates and advanced automations are locked to the $249 Growth plan and up. And its marketing side is lighter than a CRM-first platform: no per-client sub-accounts, no white-label resale, and email only, with no built-in SMS or voice.
If your growth is paid traffic, a third option
Both of these assume you are selling to an audience or a client base you already have. Neither is built around the paid ad click, and if your growth comes from buying traffic on Meta, Google or TikTok, there is a gap both leave that is worth naming before you commit.
ElasticFunnels is a funnel platform built for that buyer. What defines it, in order: same-URL split testing, an AI page builder and cloner, a custom checkout with multi-MID routing, analytics and attribution, and a CRM with automations and a call center on the same data. Its lead feature, and the reason most teams switch, is testing without resetting ad learning: weighted variants rotate server-side under one campaign link, so Meta, Google and TikTok keep optimizing the same URL and a test never sends the ad back through review. Around it, the AI builder writes a page from a prompt or clones one from a URL, the hosted checkout carries order bumps and one-click upsells, and the click, the order, the rebill and the refund land on one record, so you can see which ad and which angle actually made money instead of reconciling exports from four tools.
ElasticFunnels is also newer than either of these, and there is very little independent third-party review coverage to check its claims against, so until you run real volume through it you are largely taking the vendor's word for how it holds up. That is what you would expect of a platform this recent next to an agency system running since 2018 and a creator platform going since 2010. The pages, the same-URL testing, the routed checkout and the reporting are all there to use from the first day. Its 14-day trial needs no card, all features come with every plan from $97 a month, and it adds 0.5% only on revenue through its own hosted checkout, so you can prove the split testing and the checkout on your own campaigns before you pay. One thing to weigh: multi-MID routing only pays off if you already hold more than one merchant account. A seller on a single Stripe account still gets the pages, the testing, the analytics and the CRM, but not that routing advantage.
Which one for you
You run an agency or a marketing operation: GoHighLevel. The CRM, pipelines, email, SMS and voice, per-client sub-accounts and white-label resale are built for managing clients and contacts at scale, and it does more for the money at $97 a month. Budget real setup time, and test email deliverability on a live list before you trust it with a client's audience.
Your product is your own knowledge: Kajabi. The courses, the community, the email, the pages and the checkout sit under one self-serve login, the delivery is the strongest in this pair, and it takes no cut of your sales. Budget for the $179-a-month floor and check the Basic plan's 2,500-contact limit against your list, because the 2026 restructure cut it.
You buy your own paid traffic to a funnel: ElasticFunnels. Same-URL split testing keeps the ad platform's optimization intact through a test, and the click, the order, the rebill and the refund land on one timeline you can read without reconciling exports. Give the 14-day trial real volume first, because its independent review coverage is still thin.
Read our full GoHighLevel review, Kajabi review and ElasticFunnels review, then browse the other head-to-heads and the full ranking before you commit.
GoHighLevel
What works
- Consolidation is its biggest advantage. It replaces the separate tools a small agency usually rents: a CRM, a scheduler, a funnel and website builder, email and SMS, pipelines and automations. Long-term users say the payoff is dropping three to six other subscriptions.
- White-label resale is on the Agency Pro plan. SaaS Mode lets you rebrand the platform as your own software, auto-create client accounts, and rebill phone, SMS and email usage with your markup. No single-purpose funnel tool offers that.
- Contacts and users are unlimited on every plan, and sub-accounts are unlimited from the Unlimited plan up, so your bill does not climb with your client count the way a per-seat CRM does.
- Snapshots, an industry template library and a large active community make repeatable client onboarding fast once you have built your own setup.
- After Customer Success steps back, chat, Zoom and tickets are open any hour from the desktop drawer, and billing has a separate phone path and mailbox.
- A Marketplace app, a scoped token and an inbound workflow webhook are each a supported way in, so a bridge for one sub-account can stay off a custom OAuth app.
What to watch
- Email deliverability is fragile on the shared sending pool. Users report open rates falling and mail landing in spam even with SPF, DKIM and DMARC configured correctly, and serious senders end up moving to a dedicated SMTP or IP. Test a real campaign before you trust it with a client's list.
- Reliability wobbles across modules. HighLevel's own status page logged repeated incidents through 2025, across workflows, forms, SMS, email and the Social Planner.
- The learning curve is steep. Workflows, triggers, snapshots and A2P SMS registration take real setup time, and that time can eat the savings if you build everything from scratch instead of starting from a snapshot.
- The listed subscription leaves out phone, SMS, email and AI usage.
- Only an agency admin or an agency user can contact HighLevel's help desk. A client login has no vendor button, so those questions come back to the agency even after the premium add-on.
- Real-time events sit outside a Private Integration Token. Delivery needs a Marketplace OAuth app, or the inbound workflow trigger, and that trigger draws on a premium execution allowance.
- Zapier reaches standard contact fields. Agency-level actions and custom opportunity fields are where people wiring accounts say the connector runs out.
Kajabi
What works
- Runs the whole knowledge business from one login: courses, coaching, memberships, a community, email, landing pages, funnels and checkout, so you are not paying for five tools that do not talk to each other
- Built for delivery. The course builder, cohorts, community, podcasts and a branded mobile app make the student experience the strongest part, which is where a pure funnel builder is thin
- Takes no revenue share on any plan. You pay the monthly fee and card processing, and nothing extra per sale
- Well reviewed by long-time users, who most often praise having everything in one place and a builder that is straightforward to set up
- Checkout handles subscriptions, one-time payments, order bumps, upsells and downsells, with automated tax
What to watch
- Expensive, and more so since the January 2026 restructure. The entry Basic plan is now $179 a month (about $143 billed annually), its contact limit was cut to 2,500, and affiliates and advanced automations are locked to the $249 Growth plan and up
- Long-time customers lost grandfathered rates in the 2026 change, and price plus support are the two most common complaints in recent reviews
- If you only need to sell a simple offer through a hard-driving funnel, you are paying for course and community tools you may never open
- Its funnel and checkout are lighter than a dedicated funnel tool, with fewer aggressive upsell and page-testing options than ClickFunnels
- Some users find the initial setup time-consuming, and there is no dedicated tech support for your students
Pricing
GoHighLevel: from $97/mo. Yearly totals are $970, $2,970 and $4,970. The pricing page offers 14 days on the tier you pick. The subscription starts unless you cancel, and phone, email and AI usage can bill during the trial. A separate page offers 30 days and charges the card on file at the end unless you cancel. LC Email is $0.675 per 1,000. US and Canada SMS is $0.00747 per segment, plus carrier fees. A local number is $1.15 a month and a toll-free number is $2.15. AI products are a separate bill: Growth is $50 a month per location, and AI Unlimited is $97 a month per location.
Kajabi: from $179/mo. Basic $143/mo annual ($179 monthly), Growth $199 ($249), Pro $399 ($499); 20% off annual; no revenue share; Kajabi Payments 2.9%/2.8%/2.7% + $0.30; third-party processor fee 2%/1%/0.5% if not using Kajabi Payments (excludes PayPal); +25,000 contacts for $125/mo.
Prices as of 24 October 2026
Our pick
GoHighLevel
HighLevel is the pick for an agency that resells marketing to local clients and wants a CRM, funnels, email, SMS and a white-label client portal in one place. It is widely used, and the setup takes significant time. Shared email sending needs monitoring, and phone, SMS, and AI incur usage fees on top of the subscription.
Frequently asked questions
Which is cheaper, GoHighLevel or Kajabi?
Which is better for building and delivering an online course?
Which is right for an agency serving several clients?
What if your growth comes from paid ads?
Sources
Other sources
2 discussions and reviews read for this page. Quotes are excerpts; open a link to read the original in context.
Written by
Dana Rourke
Lead Reviewer
Dana Rourke is the lead reviewer at Campaign Buyer. She covers trackers and attribution on this site: she reads what long-term users report about each tool, checks its documentation and pricing, and verifies prices with the vendor before writing the verdict. Keeping the rankings honest mostly means writing down what the top pick gets wrong, so she does that first.
Last checked 2026-09-28
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